Inquiries

Connect with our Atelier

Whether for custom corporate orders, architectural installations, or specific batch releases, our team is ready to assist. We respond within one business day to ensure your ritual remains unforced.

Logistics

Care & Delivery

From Awaji Island to your home, every detail is considered to preserve the integrity of your Kōbō Atelier experience.

Global Shipping

Thoughtful Returns

Basalt Burner Care

We ship globally from our Kyoto studio. All packaging is plastic-free and fully recyclable, reflecting our commitment to minimalist impact.

Should your order not meet expectations, our return process is designed to be straightforward. Contact us within 14 days for assistance.

To maintain the unforced aroma of your incense, gently wipe your basalt burner with a dry cloth. Avoid harsh chemicals or abrasives.